At Rapid Facility Services this is how we do business

Rapid Facility Services

Rapid Facility Services was born on a winter morning in Papakura when three friends, Paul Schoch, Robyn Schoch, and Andrew Chan realised that by combining their many years of experience and skills in the industry they could create a company unlike any other.

Paul, Robyn, and Andrew are paving the way in the industrial cleaning industry, providing the best possible service and knowledge in all areas of food safety, industrial and commercial cleaning.

Not only does our success and reputation come from years of experience, multiple skill sets, and dedication, but the relationships we have with our employees and customers.

At Rapid Facility Services this is how we like to do business:

Treat employees well and they will treat our customers well

Developing a good relationship with our employees is important to us. Treating our employees with respect, showing appreciation for their work, and letting them know their opinions count, creates a desire in our employees to also treat customers and clients well.

Our employees aren’t just a cog in the wheel that makes the business turn, they are family, which makes our business thrive. They know we care about them so they feel part of a team that matters and in return, our customers feel the same way.

Communication is key

We firmly believe in the power of discussion, sharing ideas, and allowing our team to have input. Ideas become even more powerful when discussed and shared. Having a team that has the same passion, and drive, and can critically assess ideas within the team can produce amazing results!

  • Robyn, Paul, and Andrew work hard to deliver clear communication to staff, suppliers and customers so that no one is left second-guessing what needs to be done or how it will happen.
  • Our Team Leaders do an awesome job on-site with our customers and advise them on the process, ensuring they are kept up to date with information, health, and safety, or any unforeseen issues that may come up while on the job.
  • We firmly believe that having clear communication skills in and out of the workforce not only sets you up as a good leader but also a great friend, partner, family member, and mentor.
At Rapid Facility Services this is how we do business

Our code of conduct

We pride ourselves on our code of conduct and professionalism. Our staff represent our strong team values, working with integrity on all jobs we undertake.

Each of our staff members will attend your site in full uniform so they are easily identifiable. All staff members will also wear a business ID card on a lanyard.

Our code of conduct is a professional promise to our clients. Here’s what you can expect from us:

  • Excellent communication
  • Staff in full uniform on every job, including ID card
  • Best practice advice to clients
  • On-time, service-level delivery (unless beyond our control, ie. Auckland traffic or weather)
  • Health and safety come first no matter what
  • Compliance with the client’s standard operating procedures and in-house health and safety
  • Zero tolerance policy – our management and staff are all subject to random drug and alcohol testing

The way we conduct ourselves is a reflection of the kind of business we strive to be. With integrity, honesty, and transparency, you can trust the Rapid team to get the job done right, every time.

Health and safety

Our employees and customers are what matter most. Therefore, we take no shortcuts when it comes to health and safety.

All our staff are fully trained and qualified in all the services we offer, giving our clients peace of mind the job will always be completed to the highest of standards.

Because we service many food manufacturing plants and industrial premises, we understand the importance of keeping up to date with Health and Safety requirements within the commercial cleaning industry.

Rapid Facilities is proudly PREQUAL certified which is a prestigious certification created by some of New Zealand’s top Health and Safety Practitioners. It is a standard to identify competent Health and Safety practices in workplaces around New Zealand.

All our site staff are required to carry their own Health and Safety Kits on every job site. They also hold or are working towards NZQA certifications which include the following standards:

  • Hazard and Risk Management
  • Permit Receiver
  • Safe Work System – Permit Receiver (Fonterra)
  • Height Safety – Height Safety Advanced
  • Mobile Elevated Work Platforms
  • Safe Chemical Handling
  • Confined Space and Gas Detection
  • First Aid

We offer a wide range of services with staff specifically trained for individual services. When our team arrives to do your job, you can always be assured you are getting knowledgeable, well-trained team members who will do an excellent job – every time!

At Rapid Facility Services this is how we do business

Our services

Rapid Facility Services is available 24/7 to look after all the following areas:

Our specialised divisions address all concerns relating to industrial and commercial premises.

Whatever the industry and whatever the job, our highly trained, efficient, and safety-conscious professionals will get the job done right the first time.

That is how we do business!

If you want to talk to us about a job, please contact us today and one of our friendly and professional team members can arrange a free, no-obligation quote to assess your custom needs.

No job is too big or small, here at Rapid Facility Services, we do it all.

About The Author